We want you to feel safe and you are encouraged and supported to give feedback and make complaints. You are engaged in processes to address your feedback and complaints, and appropriate action will be taken.  

At Crystal Manor we will continuously encourage yourself, your family or your advocate to provide and positive or negative feedback about our organisation. We will always continue to develop and ensure all complaints or feedback are taken into consideration and all appropriate measures are taken to fix any issues.  

You are encouraged to complete an Improvement Form to let us know what we are doing well, where we can improve or if you have a concern.   

An Improvement form is included in this booklet & further copies are available on request either via email or will be posted to you.   

Staff can assist you to complete a form for you.   

You have the right to raise issues of concern without writing your name if you do not wish to be identified.   

Completed forms can be; 

• Posted to the complaint’s officer  Mia
• 133-139 Harold Road, Noble Park VIC 3174 
• Handed into the main office 
• Given to any staff member 

We will work with you to promptly address and resolve issues using our Complaint Handling procedure.  

All concerns raised are treated confidentially, promptly and fairly.   

If you would prefer to speak to an independent person the following services are available